What if you own and operate a social media property, like recent commentor C.H. Low of Orbius? Well, it's true that people will always be "people." But owner/operators are actually looking for "users." Some people detest the term user, but the analogy fits. O'Reilly's Jimmy Guterman blogs, "...there are only two industries that refer to their customers as users: high tech and illegal drugs." Now, I've never dealt illegal drugs. (Except for playi...