Technology & Data

Social Is the Key to Customer Experience

tedshelton
Organizations in the midst of digital transformation need to take another look at how they are managing overall customer experience throughout the complete customer journey. And when they do so, they will realize that social technologies are key in creating connective tissue across that journey. Social is not a channel, it's a core competency of marketing in the post-digital world.
Social Is the Key to Customer Experience

3 Security Risks You’re Taking Every Day While Using Social Media

beau.d.winchester
Social media is everywhere these days. What started as an amusing online pastime is now one of the main ways in which people communicate with one another. However, as should be expected with over 2 billion people using a service, with the increased popularity of social media has also come increased risks.
3 Security Risks You’re Taking Every Day While Using Social Media

Choosing to Be Forgotten with Ephemeral Messaging

Tatiana Mejia
In a world where all of our online actions can be recorded, the abil­ity to have a reg­u­lar con­ver­sa­tion dig­i­tally is a refresh­ing change. If you go out for cof­fee with a friend, you don’t need to worry that every­thing you say is being recorded for all time. Ephemeral mes­sag­ing tries to recre­ate that nat­ural con­ver­sa­tion feeling.
Choosing to Be Forgotten with Ephemeral Messaging