The 10 Best Corporate Blogs in the World

markwschaefer
Mark Schaefer Executive Director, Schaefer Marketing Solutions

Posted on January 5th 2011

The 10 Best Corporate Blogs in the World

My reaction to most company blogs: “Blah, Blah and Double Blah!”

I recently taught a class on corporate blogging at the amazing social media marketing graduate program at Rutgers University.  In my research for the class, I pored through hundreds of websites looking for examples of the best company blogs in the world.

Amid the coal pile that is the state of corporate blogging today, I did manage to find a few diamonds that don’t bore to tears with pronouncements, promotions and product announcements (the Killer P’s).

Before I provide my view of the best of the best, here are a few general observations about the state of corporate blogging:

1) The best blogs are dominated by the tech sector. In fact, they are so far ahead of the rest of the corporate world that I found it unfair to rank the professionals with the amateurs!  IBM, SAP and Oracle are examples of innovative and remarkable blogs. Nearly every hardware, software and services company “gets it.” I thought it would be more interesting here to focus only on the non-tech sector. I also excluded any reference to Zappos simply because I am sick of Zappos and it’s my blog dammit.

2) Corporate blogging has evolved far beyond the idea of personal journaling.  Think of any company goal and there is likely to be an example of a company blog supporting it.  You may be surprised at the diversity of blogs in these examples.

3) There is a chasm between the adoption of blogs at large companies versus the rest of the world.  The Center for Marketing Research at the University of Massachusetts showed in a study that just 22% of the Fortune 500’s blog compared to 45% of the Inc 500′s and about 80% of non-profits. And even when some companies claimed to have a blog, I couldn’t find it.  Corporate blogging is still a wide-open area for marketing channel development since there are so many proven benefits of blogging! And many of these blogs are U.S.-based because the adoption of corporate blogging is even lower So you in the rest of the world.

In no particular order, here are ten examples of exceptional non-high-tech blogs:

Caterpillar

Goals: Problem-solving, community-building, loyalty

So you don’t think blogs have a place in the B2B world? Can’t imagine somebody from a road construction crew logging in to read a blog? Think again.

Caterpillar established separate blogs based on industry (construction, electrical, marine) with sub-categories under each industry (products, safety, problem-solving). This company does a wonderful job engaging customers, using the community to solve problems, and rewarding customer ideas.

Starbucks

Goals: New product development, engagement

Well-managed companies usually excel at many things and Starbucks is no exception.  They are leading the way in social media marketing but the unexpected aspect of their blog is that it only tangentially has anything to do with coffee. Instead, Starbucks employs its blog as a global brainstorming platform.  Customers submit ideas for new drinks, food items, packages, even store designs. The company blogs about the ideas (about 100,000 so far!) and readers build on the ideas through comments and ratings. The idea is brilliant.

Marriott

Goals: Customer satisfaction, sales, crisis management

Bill Marriott is one of the most famous corporate blogger in the world. Yes, the company chairman actually does his own posts, dictating them on a weekly basis. This personal involvement has won the site loyal fans since they know they are getting the word from a real executive — a powerful point of differentiation. The company has reported generating millions in direct sales from this blog and has also used this as a platform to set the record straight in the event of a bombing or hostage situation involving one of their properties. Another “personal journal” blog I’ll submit as a runner-up in this category is Randy’s Journal from Boeing.

Wegman’s

Goals: Direct sales, loyalty

In a hotly-competitive, low-margin business, this regional grocery chain is trying to stand out with a fun, easy-to-navigate site. The blog design changes every few weeks to reflect colorful seasonal themes. The company has managed to attract a loyal and engaged audience through posts from president Danny Wegman and other store employees on ideas for entertaining at home, recipes and nutrition. I saw one post where the deli chef was responding to questions by telling customers which aisle to find ingredients for some tasty muffins. I love the fun, down-home and authentic engagement on this site!

Manpower

Goal: Thought leadership

Here’s how blogger Mark Toth describes the mission of the blog: “When we asked visitors to the Manpower US website what information they wanted most, the answer was employment law. This bLAWg is an attempt to meet that demand and engaging and educational content.”  You mean they actually listened to customers and created a blog around their information needs?  Seems like such a simple idea but unfortunately ignored by most companies.

General Electric

Goal: Brand Awareness

When I use the GE blog as an example in my classes there is usually a comment like “Oh … I thought they were only lightbulbs.”

This blog is aimed squarely at breaking this image through wonderful story-telling. If you want to see a blog that is doing a good job spinning some entertaining stories, look no further. It’s not uncommon to see wonderful photography, video, and even art and music used in a blog post to illustrate a point. The one area that needs to be improved — I think they are trying to hit too many diverse customers with one blog. It’s time to segment with multiple blogs.

Fiskars

Goal: Customer engagement, brand awareness

How in the world do you create passion for scissors?  Fiskars has done it in one of the most creative blogs in the corporate world. The company solicited help from four scrapbook fanatics who demonstrate their love of crafting — and the tools they use — with this customer-generated content. One of the greatest marketing applications for blogging I have seen.

Southwest Airlines

Goal: Enhance corporate image and integrate with traditional media

This is one of the world’s best-known corporate blogs but I would remiss if I didn’t include it here. People generally hate airlines but somehow Southwest has risen above this with a quirky, honest blog about travel and the people who make it happen. This is the anti-corporate-press-release blog. They also wisely use this as a way to connect with employees. Smart business.

Patagonia

Goal: Compliment brand image, engage community

Patagonia is a company that sells high-end adventure gear and this no-frills site does a marvelous job featuring reader stories of what else … high-end adventure! You have to love a corporate blog that features a post called “Waking up puking.”

The magic of social media is finding a way to enable your customers to carry your brand promise through to their stories and this site is a best practice.

Whole Foods Market

Goal: Compliment brand image, direct sales

Like Starbucks and Zappos, Whole Foods is a social media darling, and for good reason. They do great work! This popular blog is full of how-to’s, best practices and exciting product ideas.

Of course it would be impossible for me — or anybody for that matter — to do a comprehensive evaluation of every corporate blog in the world but these are some that demonstrate the use of compelling content to align with tangible business objectives.

I would value your comments on these wonderfully diverse blogs.  What company blogs should I consider for my next class? I’m especially interested in any small businesses that are effectively working the blogging channel.

markwschaefer

Mark Schaefer

Executive Director, Schaefer Marketing Solutions

Mark Schaefer is a consultant, author of The Tao of Twitter, and college educator who blogs at www.businessesgrow.com/blog.
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Comments

Posted on January 6th 2011 at 9:58PM

Hi Mark,

Great insights and examples. Not to toot my own horn (actually I am...) but have a look at http://Sparksheet.com. We were intially established as an anti-corporate blog, where rather than act as a showcase of our own work, we established it as a place where we could share the ideas relevant to our industry. This in turn had result of inspiring client interest in new ideas/projects and company-wide buy-in. Now it has taken on a entire personality of its own...

I'd love to hear your feedback,

Thanks,

-Joey @Sparksheet

Posted on January 7th 2011 at 9:42AM

Dear Mark,

 

Thanks for your insightful article and inspiring choises.

Love reading your article & will share with many.

 

Thanks for writing a great piece!

 

Margo

Posted on January 7th 2011 at 5:41PM

Hi Mark - great insite and examples of Great blogs from major companies. I was wondering if you looked at any small business blogs such as mine that I started one year ago. I would be honored it you would take a look at  mine and give me your impressions. Thanks Kay http://drkaytrotter.wordpress.com/

Posted on January 7th 2011 at 7:40PM

It is true that corporate blogs evolved beyond the idea of personal journaling.This article precisely point to the contemporary trends in corporate blogging.

sarahsanrey1
Posted on January 10th 2011 at 8:57PM

HI Mark

Thank you for your interesting article.  However being a Digital Marketing lecturer you have caused me seious questions as to my content for lesson two of my program on blogging as a successful business tool , since you introduction is far from complimentary about blogs.

Since you lecture in the Rutgers program how do you pitch blogs then - my students are in their 1st year of a Masters program and some of them are working on building web sites and improving web sites for small start ups, to increase the trafic and effectively sales for these sites - I pitch the blog as enabling thought leadership and collaboration for companies whilst I promote my new 4Ps, ie public, perception, profile and participation...

Any views on your general piece on blogs for a marketing program would be useful..

 

sarah

Posted on January 18th 2011 at 8:22PM

Hi,

This is a great list and I love your comments for each blog. I will definitatly take a look at each one because I am a fairly new blogger and I'm always looking for inspiration and blogging tips. Thanks for this post!

Posted on February 3rd 2011 at 12:12AM

Mark,

Thanks for your business blogging ideas in this article, and for sharing it on Twitter.

The SEO benefits of blogging are tremendous, and I also think it's relevant to use a blog to talk to your customers. After all, customer-company relationships are more like friendships now, and "if you stop talking to your friends, they stop talking to you."  

I'm thinking back to all the campfires I sat around growing up...the highlight of those nights were the really great story tellers. So it's fitting that you mention being able to engage people with stories. We never really get sick of of hearing them.

A.

Posted on February 15th 2011 at 4:16AM

I was unaware of the Wegman's.....thanks a ton for sharing this article :-)

Posted on August 2nd 2011 at 9:40PM

i keep hearing about and how good they will be for my company.please give me some good examples of companies using blogging as a marketing tool

Posted on August 9th 2011 at 10:51AM

Great List Mark,

A great blog I like is Mixergy from Andrew Warner. Zak Taylors YO!Ranter, http://www.yoranter.com is also a great blog. Focused on entrepreneurs.

Posted on October 14th 2011 at 5:00AM

Thanks for the great list of Corporate blogs It will be useful for me to start my blogging I've small business and I think blogging can help my business alot..!! Thanks 

10bestcorpblogs
Posted on May 31st 2012 at 12:04AM

Postano put together a similar post of corporate blogs.  We think we nailed down the best.  The post actually includes a live stream of all the recent content from each blog.  Let us know what you think?  Features content from TabTimes as well. http://www.postano.com/blog/10-best-corporate-and-company-blogs


LynnAJ
Posted on January 17th 2013 at 2:14AM

great list, thanks.  curious:  why are you "sick of Zappos"?