- Content Marketing
When Your Customers Become Your Contributors: Brand Journalism Meets TraditionalGoogle Is Changing the Close Variant Matching Option in AdWordsBefore You Invest in Online Advertising, Do This!Native Advertising: The New New Thing or a Race to the Bottom? [VIDEO]
Technology & Data
Data and Creativity at the Social Shake Up: Defining Your Data-Driven Social CampaignTalking Strategy and Data with Shannon Lee of Precision StrategiesNew IBM Study Reveals 3 Key Characteristics of the Most Successful CompaniesMinority Report: Confronting Privacy Issues in Big Data Gathering
- Tech & Innovation
- marketing automation
Social Startups: Moment.me Captures a 360-Degree View of The Social Shake-Up 2014Hootsuite Partners With Syracuse University to Bring Social Media Savvy to College StudentsThe Best Hyperlapse VideosThe Best Content Moderation Tools for Busy People Who Don't Have Time for That
Social Change Agent Survey: Passion, Skill Set, and Persistence Lead to Career GrowthThe Social Shake-Up Attracts Wide Breadth of Brands and IndustriesThe Social Shake-Up: How CMOs Drive Innovation and Revenue GrowthThe Social Shake-Up: The Future of Social Business
- Small Business
- Social Organization
Recap from the First-Ever Employee Advocacy SummitFormer IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy ProgramsPerformance and Risk Management Through Social Media TrainingEmployee Advocacy Summit: Advocate Stories from the Field
- Customer Service
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
11 Tips To Provide Clients With Higher Quality Content
Posted on January 12th 2014
As a content provider, over the past 8 years I’ve written blog posts for a variety of agencies and their clients.
Combining this experience with my love of inbound marketing, I’ve come up with a few tips I think will help agencies and other writers provide quality content on behalf of their end clients.
Inbound Marketing & Content
Hubspot has done a great job jumpstarting a movement towards content marketing. There are hundreds of agencies now providing services to marketing automation customers using the inbound marketing concept.
I’ve worked with dozens of these agencies in one way or another, getting insight to how they launch new clients, plan content, generate content and how it performs for their clients.
The average quality of content is lacking- We Can Do Better!
Through my experience I’ve learned what decent content is and how it makes a difference to a business. I’ve also seen awful content and I know what causes it, and what it causes- the loss of clients.
I’m not talking about content that doesn’t make sense because the writer couldn’t speak English, or the occasional error. In fact the grammar, spelling, and optimization for most pieces I’ve seen has been fine.
The quality of the information in many of these posts is what was lacking. Posts contained high levels of fluff and little education. They fail to move the reader.
- Two blog posts with identical information, rewritten to include different keywords for SEO purposes.
- Blog posts written specifically to meet SEO quotas while not providing useful information for the end reader.
- How to posts that do not go in-depth and teach the very basics in the industry.
- Content rewritten based on someone else’s article- this is still plagiarism even if it passes copyscape.
- Curated content with basic summaries and no added value such as the thought leadership of the client.
Overwhelming Levels of Content
Today thousands of companies are providing content for their visitors. Google rewards this by sending more spiders and traffic to these websites. To keep the traffic coming, companies write about everything they can.
They write about content that is easily found other places online, because it keeps visitors on their sites longer. They write about evergreen topics, tools, news and every related idea they can. As long as they can afford content, they keep publishing it for the search benefits.
We All Have The Same Problem As Facebook
Millions of pieces of content are added to the internet daily. When Facebook recently wrote about the influx of content approved for their feeds, few realized this was happening everywhere online.
Google has so many new pieces of content per day, you only see a small fraction of it in your search results, if any at all. Twitter has so many links shared that you can’t possibly read every post you want to. The same for every other source of news on the internet, the content coming in is overwhelming.
Content Needs to Encourage Action
One aspect that has helped Google, Facebook, Twitter and other content curating tools suggest appropriate content are visitor behaviors. For Google they track how long visitors stay on a site, this turns into better rankings, Facebook and Google rely on actions taken by the visitor.
If the visitor likes the content, shares it, or comments on it, it is more likely to be seen by others. Therefore, content needs to be quality, educational, entertaining and actionable.
What encourages action on content?
There are two factors that encourage action on your site.
1- Your Relationship
2- The Impression You Make
Relationships are commonly used to get initial shares on social media sites. Asking friends, colleagues and close social friends to share a new post gives your content access to their networks.
The more relationships you have, the more easily your new content is discovered by people outside of your own network. Unfortunately when it comes to providing content to clients we don’t normally get access to their online relationships who would share the content.
Make An Impression
Have you ever read a piece of content where afterwards you just wanted to print it out, highlight the whole thing, post it on your wall and contact the author to tell them how excited you are to have found their site?
That is a piece of content that no doubt delivers results, it doesn’t necessarily need relationships but it is probably initiating them.
This is the kind of content that encourages action. It gets people excited about learning something new, it makes them want to share the post with everyone they know and it inevitably gets more traffic and conversions.
Few sites are able to deliver this quality of content every time they put something out, but it doesn’t mean that shouldn’t be the goal.
Clients hire freelancers, agencies and contractors to write content. Usually this is content they can’t write for themselves, because they don’t have the time or expertise in writing.
They trust the people they hire (and at good cost) to provide content that will turn into conversions, contacts, leads and revenue for their businesses. In summary, they trust us to provide content that impresses. The question is: Does your content impress?
Raise the Bar- Deliver Better Content- Here’s How!
Chances are your content can improve, whether it is just for you or your client. All I’m saying is not only can it improve, but it really should. With that in mind here are a few tips that should help increase quality.
- Hire Quality/Experienced Writers
- Stop Using Cheap ‘Services ‘
- Insist Writers Read Buyer Personas
- Give Each Piece a Topic/Title and Keyword
- Shoot for Content That Educates
- Do Not Publish Rehashed Content
- Format Posts Professionally
- Use Copy In the Content
- Do Not Be Promotional
- Give Information The Readers Want To Know
- Realize the Importance of Content and Focus on It Accordingly
Cheap Content Costs You Clients
Content for a client’s website needs to bring in search traffic, and convert that traffic. When it doesn’t clients eventually walk from the lack of results.
So yes, some of the tips above can be more expensive up front, but down the road they save agencies money by helping them retain clients. And really, which is more important losing a few dollars that show off the quality your agency invests in or saving money now and losing clients?
How About You?
Is it time to re-assess the quality of the content you provide? Do you need to educate your team to make sure they understand proper formatting, buyer personas, and generating content that encourages action? There’s no better time to get started.
If you have questions, feel free to post them below, or find me on social media. And, if you enjoyed this post- please share it with your followers.