12 Digital Trends That Will Rock Small Business

BizBest
Daniel Kehrer Director, MarketShare LLC

Posted on December 14th 2012

12 Digital Trends That Will Rock Small Business

The digital world is changing rapidly with profound implications for how small businesses are found online, in search, on mobile devices and in social media. Here’s my list of today’s 12 key digital trends with the greatest potential impact (for updates, follow us on Twitter @140Main or visit BizBest):

1. Shrinking Space for Search Results

As Google continues to claim more and more space for paid products on every search engine results page, there’s less available for your business to show up in free “organic” results.  Bottom line: Banking on SEO tactics to get found online will keep getter harder.

2. Social Search Soars

Search engines and yellow pages type directories aren’t the only places people look online for businesses. More customers are using social media to search for what they need locally (and elsewhere). If you lack a prominent social media presence, beware.

3. Articles as Ads: High Value Content is The New Ad “Creative”

Content (articles, photos, videos, menus, white papers, newsletters, etc.) is where most small businesses stumble. Having a website, blog and social media pages isn’t enough without good content to go along. The simple act of offering a helpful PDF download can produce big results. Content, in effect, becomes your new ad “creative.”

4. Mobile Devices Own the Day

As the power and sophistication of mobile devices grows, they’ve become the “central processing units” for their lives. People already spend an average of 2-5 hours daily on a mobile device. This raises the ante for making sure your business is visible on mobile. About 55% of the U.S. population owns a smart phone, and 78% of them don’t leave home without it.

5. “Day Parting” and “Conquesting” Become more Prevalent

“Day Parting” is the term for dividing up the day into distinct marketing periods for making specific offers to local customers. For example, a restaurant that makes offers just before lunch. Mobile ad services can help you do this. “Conquesting” is a term for attracting a customer already at one local business, over to another local business offering a synergistic product or service. For example, an ice cream shop suggesting (via mobile) to diners currently eating in nearby restaurants to stop by for dessert.

6. Facebook & Twitter Deliver More

Facebook is finally figuring out small business (and vice versa), offering new ways for you to acquire customers. Twitter, too. A term you’ll see more is “Native Placement,” which includes paid placements on Facebook and Twitter such as Sponsored Stories and Promoted Tweets.

7. Four-Screen World Rules

No single device or “screen” dominates. People move effortlessly between a PC, smart phone, tablet and TV.  According to Google research, 90% of consumers begin a task on one device and complete it on another. Content (such as an ad) viewed on one device can trigger behavior on another device. This means businesses can no longer construct campaigns specific to a single device.

8. Google Product Listing Ads Gain Prominence

Google Product Listings (free) and Product Listing Ads (PLAs) have been around for years but have been given a makeover and will gain momentum as businesses discover that PLAs can be far more effective than simple text ads.

9. Big Move Toward Video

Video will continue to explode. Already, 72 hours of video are uploaded to YouTube every minute. There are channels for every interest — over a million of them. Seek out channels that interest your customers and try advertising there.

10. Digital Ad Products get Simpler

Solution providers are starting to heed the call of business owners who say digital products are too complex. Google, for example, just introduced AdWords Express, a simplified version of AdWords. Details: google.com/adwords/express

11. NAP Alignment Gets More Critical

NAP — or Name, Address and Phone number — is the vital info that every local business must make available online and on mobile. But if your NAP details aren’t consistent in all places (including dozens of online directories) you risk confusing Google and slipping in search results.

12. Engaging Customers in “Social Storefronts” Gains Importance

Imagine a customer walks into your store and you turn your back. That’s essentially what’s been happening online when a small business has a Facebook business page but doesn’t actively engage with customers. The importance of building online relationships will grow even bigger.

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BizBest

Daniel Kehrer

Director, MarketShare LLC

Daniel Kehrer is Director of Content at MarketShare, a leader in predictive marketing analytics. He’s a specialist in digital content and social media, and has been a business journalist, blogger and syndicated columnist for 20+ years in New York, Washington, DC and Los Angeles.  Daniel has written on marketing topics for a variety of major websites and publications, and has been cited in such places as The New York Times, MSNBC and others. He received his MBA from UCLA Anderson School of Management, has launched four businesses, and is the author of seven books on business and entrepreneurship. You can follow him on Twitter @140Main

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Comments

Kent Ong
Posted on December 16th 2012 at 1:20PM

Hi Daniel, two things that confirm will happen in future - Data and relationship. We analyze data to understand consumers (that's why we have Big Data) and once we understand consumers, we need to develop plans to build relationship with them.