May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 9 Posted 2 years ago
Great list of questions here - thanks. I was wondering, have you had any luck with evaluating the comparability of sources used between vendors? For example, does the same query return the same results using different vendors?
From a research perspective I think its really important to know you've captured or are sampling from as complete a source as possible. But I'm still waiting for a decent response on this...
Would be good to hear your thoughts.