May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
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March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jul 31 Posted 8 months ago
I run two Instagram accounts for businesses and here are my thoughts on your points:
1) This only works for some types of business. I run @islington_ah, a music venue, and we consciously decided not to encourage people to take pictures of events because they always look very poor. Our view was that any publicity (ie badly taken photos in low lighting) is not always good publicity. Also, we didn't want to encourage people to be snapping away the whole evening (and possibly annoying people behind them).
2) Problem with this is that links aren't hyper in Instagram. So users can't tap and launch brower. You just end up with a very messy looking caption.
3) Good point. One of the shots I try to get for @islington_ah is back-stage or portraits of the artists. These are always the most popular images.
4) Good point re regramming. I should do more (of the few photos taken by customers that are good). It's not as big as RTing but I think you're probably right in saying it's a powerful tool.
Thanks for the article. The business of running an Instagram account is pretty new, so it's great to get some serious thoughts about it.
Richard Gray @rugfoot