May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 20 Posted 2 years ago
Loved #3 especially! Would love to know more about that.
What a great way to do a post too using other peoples' tweets! Gotta try that myself!
BTW, if you're looking for a way to support Parkinson's reasearch, Team Fox and get a laugh too, you should check out Team Cul de Sac: Cartoonists Draw the Line at Parkinson's. A beautiful and inspiring book.