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Mar 29 Posted 11 months ago
Thank you for a nice readable post and valuable examples.
Can use this as a ticking list with my own efforts. Especially liked the Charles Schwab example of timeousness, acknowledgement and empathy. WIll bookmark this post.
Thanks for sharing!
Mar 25 Posted 11 months ago
Thanks for the followup article to the non-responders. I am just now getting the nonprofit I work for setup with a conversation monitoring system so we can be more attentive to the needs of our donors. Looking forward to integrating some of your tips into our Twitter customer service process!