Mar 29 Posted 2 years ago
Thank you for a nice readable post and valuable examples.
Can use this as a ticking list with my own efforts. Especially liked the Charles Schwab example of timeousness, acknowledgement and empathy. WIll bookmark this post.
Thanks for sharing!
Mar 25 Posted 2 years ago
Thanks for the followup article to the non-responders. I am just now getting the nonprofit I work for setup with a conversation monitoring system so we can be more attentive to the needs of our donors. Looking forward to integrating some of your tips into our Twitter customer service process!
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