May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Mar 29 Posted 1 year ago
Thank you for a nice readable post and valuable examples.
Can use this as a ticking list with my own efforts. Especially liked the Charles Schwab example of timeousness, acknowledgement and empathy. WIll bookmark this post.
Thanks for sharing!
Mar 25 Posted 1 year ago
Thanks for the followup article to the non-responders. I am just now getting the nonprofit I work for setup with a conversation monitoring system so we can be more attentive to the needs of our donors. Looking forward to integrating some of your tips into our Twitter customer service process!