May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jun 6 Posted 9 months ago
Interesting to see ... thank you it's well done :)
Mar 11 Posted 1 year ago
Another excellent article... I am not really sure how many people are aware of changes in the search industry, or how many of them 'keep on top of the updates', so it is nice to see articles like this to keep us up to date on the latest at Google... I thought I had seen a difference in the results page visually, but shrugged it off as 'perhaps I hit a key on my keyboard', however turns out that nagging thought in the back of my mind WAS correct and there WAS another update...
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