Feb 23 Posted 5 years ago
Community management can be a fine art, hence it is important that not just any random employee is given the task. I would suggest having a proper interview to hire someone with relevant experience and the proper personality required.
Feb 4 Posted 6 years ago
Great post. It addresses all the fundamentals of servicing digital tribes.
It is rather simple broken down. It's about servicing an existing or emerging community.
Content is king.
May 25 Posted 6 years ago
The list is great, for sure. It's quite necessary to share it with a lot of people these days, thanks for bring it to the desk, Blaise.
I'd like to add a comment:
I think a common misconception is that Community Management is the first thing you have to do with a community.
It's mandatory to learn if we already know about a group of fans. If we know one, do we have to "organize" a community? or do we have to make some development with them? those phases came before Community Management.
There's a series of questions we have to answer to design a community project, and Community Management will be attached to the actions we've performed in the previous phases.
In CommunitiesDNA, we analyse these kind of things when we're running a communities project. Architecture is KEY with them. Here you are an article about Communities Maturity, if you'd like to read a little bit. The article is in spanish, but the graphs are in english.
@RolandoPeralta | CommunitiesDNA
May 25 Posted 6 years ago This is a great post! My team is responsible for all community functions and we see relationship building as an investment in our brand. We are always looking for ways to engage offline also. That is part of the experience we try to create for customer. I can't wait to see more from you on ROI. Thanks
May 24 Posted 6 years ago Thanks Lauren!
May 21 Posted 6 years ago Great post!As Community Manager for Context Optional, this article is spot on when describing some of the misconceptions associated with being a community manager. The field of Community Management can seem quite broad and can be difficult to summarize at times which leads to these myths. Great job mythbusting!Lauren FriedmanCommunity GeniusContext Optional
May 19 Posted 6 years ago Thanks for your comment Jenna! It's definitely the hardest part of being a community manager - balancing the mission to "sell" the product or company you work for with building trusting and valid relationships with your customers.
May 19 Posted 6 years ago Great post. As a new community manager I have been looking at all of the ways I can help my users or potential users. While it might seems like selling, I am genuinely trying to help people by showing them that our product solves their problems.While I love the "chit-chat," it's really about building relationships. Maybe we do it through technical means like Twitter, but the connections we make are just as real as those over the phone.I'm trying to think of more myths, but you've covered the big ones. Thanks!
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