Aug 28 Posted 2 years ago
Great post. Many businesses forget about their customers after the sale closes, and it's shameful!
To add on to your list, simply thanking customers for being customers and remembering their names are the smallest meaningful gestures businesses can do.
Also, at Marketo, we have a Marketo Champion program to reward our biggest brand advocates. They are the customers that share their expertise in the product with the customer community, demonstrate leadership, evangelize, and engage in our events. Creating a program that celebrates customers' hard work and engagement to increase the marketing effectiveness of other marketers is inspiring; I suggest that other companies do the same!
- Carol Tang at Marketo
Aug 26 Posted 2 years ago
Great advice here. I especially agree about being honest and empathic towards clients. Disappearing or making excuses etc will always have a negative effect on the long run. It's really too bad, to think that many business owners don't follow the guidelines here, but hey, this post just might inspire some of them to make a change!
October 06, 2015Tuesday, October 6th at 12pm ET/9am PTExclusive, Live Webinar from Social Media Today Any good marketer knows that social selling is the next f...
September 15, 2015At one point or another, scaling your organization is going to mean automating some part of your process. Because of the demands of data, automa...
July 29, 2015Real-time marketing: you know it's a critical element in your business strategy, but are you finding it hard to master? You're not alone....
July 15, 2015Social has given brands and marketers a great new tool -- but it's a tool that can be as intimidating as it is powerful. At the top of t...