May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 7 Posted 1 year ago
I'm curious to understand the recent decrease in post reach. Since September 30, many of us are seeing a huge decrease in post reach although we have popular pages. I'm not finding any information on this. Any ideas?
Sep 27 Posted 1 year ago
Well Facebook just decrease my post reach by 40% on all my pages this week. My stuff has really high engagement
Sep 25 Posted 1 year ago
Pretty good write up but you mentioned that PHOTOS get the most REACH/ENGAGMENT. As a page admin, I've noticed that VIDEOS get alot more REACH/ENGAGEMENT because they are SHARED more by fans which brings others to the page.
Just want to be clear that when I say VIDEO, I mean videos that are uploaded from COMP/PHONE to page and not as YOUTUBE links which takes them away from your page.