Twitter's Controversial Algorithm Changes: What They Mean for Your BusinessTwitter Vs. Facebook: Which One Is Better for Promoting Your Brand?3 Free Twitter Tools PR Pros Can't Live WithoutSocially Stephanie: Social Media for the Automotive Industry
- Content Marketing
When Your Customers Become Your Contributors: Brand Journalism Meets TraditionalToo Many Advertisers Are Talking, Not Enough Are ListeningEmotion Drives Behavior: 3 Brands Getting It RightNative Advertising: The New New Thing or a Race to the Bottom? [VIDEO]
Technology & Data
Data and Creativity at the Social Shake Up: Defining Your Data-Driven Social CampaignTalking Strategy and Data with Shannon Lee of Precision StrategiesNew IBM Study Reveals 3 Key Characteristics of the Most Successful CompaniesMinority Report: Confronting Privacy Issues in Big Data Gathering
- Tech & Innovation
- marketing automation
- Social Tools
- Small Business
- Social Organization
Recap from the First-Ever Employee Advocacy SummitFormer IBM Senior Advisors Launch Brands Rising to Build Employee Advocacy ProgramsPerformance and Risk Management Through Social Media TrainingEmployee Advocacy Summit: Advocate Stories from the Field
- Customer Service
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
The 9 Crucial Sales Skills All Social Sellers Should Master
Posted on August 19th 2014
All of them. That’s how many of these sales skills you should master if you want to be a social selling superstar. It takes a well-rounded salesperson to consistently find the right prospects and navigate all of the involved stakeholders toward a successful conclusion.
So what are these sales skills?
Without further delay, here are the 9 crucial sales skills all social sellers should master:
1. Prospect research
Your prospect can learn about you, your company and the competitive landscape in a matter of minutes. To separate yourself from other sales reps, and to provide the type of value your prospects seek, you need to be able to gain in-depth knowledge regarding your prospects – much more than they can learn about you with a few clicks of a mouse.
There’s a long list of information you can potentially learn about your prospect. Business Development Manager Samuel Thomas always tries to answer a few basic questions using LinkedIn to find talking points and connections that will add value to the call or meeting:
- Who and what do I have in common with this prospect?
- How are the people attending the meeting connected with each other?
- Did this prospect work at a company that I helped or have been involved in helping in the past?
- Who is recommending this person or who are they recommending?
2. Building rapport
At the very moment they meet you, your prospect is already evaluating whether or not it’s worth their time to do business with you.
While the “gift of gab” comes more naturally to some of us, there’s no replacing an attitude of service. There’s no substitute for caring or trying your best to help. One surefire way to always appear personable is to make it apparent that you care more about the person you’re working with than you do yourself. These next two sales skills will certainly help.
3. Quality querying
Asking the right questions, in the right context, is how the savvy sales pros learn what prospects really want. Asking thought out, researched questions is also another way to build rapport with your prospect.
If you can’t discover needs, you can’t satisfy them. And if you can’t satisfy needs, you can’t win the sale.
4. Active listening
Listening to truly understand vs. waiting to talk is a sales skill separates the trusted advisors from the sales reps. There are plenty of tips for improving listening skills, but at its most basic level, good listening is about clearing your mind of any pre-conceived assumptions, dropping the agenda and becoming engrossed in the conversation.
5. Masterful meetings
The average enterprise-level sale involves multiple meetings, which is why the ability to properly plan and execute meetings is a sales skill that cannot be ignored.
A great meeting starts with a clear agenda, continues with a leader (you) who keeps the conversation on track and ends with a commitment from the prospect that advances the sales process to the next step. The salesperson’s planning and attention to detail is what often determines whether meetings are successful.
6. Leading with insights
When sales pros lead with insights, they’re not pitching – they’re presenting solutions that map to the needs of the prospect. Anyone can pitch. Most all sales reps can present solutions. But leading with insights is the sales skill that has potential customers saying to themselves, “This person invested time and energy to understand my problem and is committed to helping me solve it.”
Whether you’re presenting a final solution or are just getting started with sales lead generation, leading with insights is a surefire way to get your prospect tuned into the conversation.
7. Relationship building
Building relationships is all about give and take. And if you’re in sales, you must give far more than you take – that’s just the way it works.
Yes, building a large network is important. It’s the depth and quality of the relationships within your network, though, that determines the true value of your network. So focus on developing quality individual relationships – and use LinkedIn Maps to help you determine the people you should be focusing on – and eventually you’ll have a network of customers who consider you a valuable business partner, recommending you without hesitation.
8. Asking for the sale
For most sales pros, going for the “close” can be detrimental, but so can completely avoiding it. If you’ve done everything right – and you’re confident there’s nothing left to prove – by all means ask for the sale. Sure, sales managers don’t teach the ‘art of closing’ as a selling skill like they once did, but it’s still vital that you actually ask for the sale when it makes sense.
An insurance agent who knew Henry Ford for many years once asked Ford why he never did business with him.
“You never asked,” said Ford.
9. Persistence, persistence, persistence…
Some might argue that persistence is a trait, and to some degree it is. But the reason it’s also a skill is because you can improve persistence – you can teach yourself how to become more persistent. Whether it’s identifying your purpose, determining action steps, maintaining a positive attitude, surrounding yourself with success or developing systems to ensure discipline, persistence is a selling skill anyone can become better at.
If you’re struggling to make sales, don’t simply say ‘I’m struggling.’ Doing so implies you are broken, and that’s just not the case.
Instead, take time to pinpoint the area(s) where you are losing control of the sales process. Now it’s just a matter of developing the right sales skills.