- Content Marketing
Your Customers Aren’t Listening! How to Create Consumer Dialogue that Converts4 Tools for Nonprofit Social Listening and Reputation ManagementThe Promising Role of Social Listening in Treating Health IssuesThe Importance of Social Listening for Brands
- Public Relations
Facebook Testing a Way for Users to Buy Products on the PlatformRise of Social Media in Ecommerce [INFOGRAPHIC]How eCommerce, Augmented and Virtual Reality Will Redefine the Retail ExperienceSearch Query Analysis to Increase eCommerce Website Conversions
Technology & Data
Social Startups: Bizible Connects All the Dots from Marketing Contributions to RevenueCreating the Perfect Profile for Your Social Media Marketing EffortUsing GPS and Localization for Social AnalyticsAnalytics and Prospect Intel: Discovering Your Ideal Prospect
- Big Data
- Tech & Innovation
3 Security Risks You’re Taking Every Day While Using Social MediaShould the President Have the Power to "Pull the Plug" on the Internet?How Safe is Your WordPress Website From Hackers and Other Malicious Attacks?
- Software & Tools
- Small Business
- Social Organization
Celebrating the Grand Re-Launch of Social Media Today! SBH Podcast Episode 8Why Should You Care If Your Employees Are Thought Leaders?Beyond Engagement: The Art of Managing Social-Media Risk in Employee Advocacy
Patient Opinion Leaders Are the New Healthcare InfluencersFive Online Community Types: Which One Does Yours Fit Into?Digital Communities: 5 Ways to Determine PurposeCelebrate Your Social Media Successes, but Don't Forget that Community Trust is the Key
Why All-in-One Social Media Management Systems Don't Cut It for Social Customer ServiceWhat You Should Know About Customer, Digital, and Contextual ExperienceSurging into Q3: How to Make It Better Than Q2Is How You Serve Your Customers Costing You Business?
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
Are B2B Marketers Not Using Twitter Correctly?
Posted on December 15th 2011
A recent study revealed that while 91% of business to business marketers are using Twitter as part of their integrated social media campaign only 15% state they generate leads from it compared to LinkedIn where nearly 1/3 of B2B marketers report generating a lead.
When I first read the findings from the study conducted by Pardot, a B2B cloud marketing automation software provider, I immediately was reminded of something I wrote earlier this year Even Though It's Called B2B, There's Still A "C" On The Other End. In that post I offered a not-so-subtle reminder for all business to business marketers out there that just because it's called "business to business" there is still a live, breathing person on the other end of that line... and that line now comes in the form of not just a telephone or email but in the form of a slew of social media accounts.
How else to explain such a wide disparity between the number of B2B marketers using Twitter (91%) vs. the number of B2B marketers saying they are able to generate leads via Twitter (15%).
Are there a whole bunch of B2B folks, be they brand managers, product managers and so on who simply don't realize there is in fact a human being on the other ends of that Twitter stream?
Or do these same folks not know how to engage and interact with that they perceive to be a faceless, nameless business or entity?
For those who love charts... and really, who doesn't love charts? - here's the chart provided by Pardot to help those like me who need visual aid...
As you can see LinkedIn is not that far behind Twitter in the popularity field but comes in a distant third after blogging in the generating leads category.
I find it interesting, too, that more B2B marketers are not using LinkedIn, like say to the tune of all them. Why wouldn't you use LinkedIn to generate leads?
But let's get back to Twitter and why so many business to business marketers are not generating leads via this particular social network.
The great thing about Twitter and all of social media really is that it truly levels the playing field for everyone... social media is about people and Twitter makes it incredibly easy for businesses of any size to interact and engage with their clients AND prospects in a highly personalized and genuine manner.
Of course the bottom line in all of this is commitment.
Are these marketers committed enough to social media, be it ANY platform?
Are they committing enough time - the time necessary and required to get something out of it or are they on auto pilot, to put it bluntly?
Of the 91% who are using Twitter, what kind of Tweets are they sending?
Are they retweeting potential clients?
Are they even following them in the first place?
And for those B2B folks who simply set up a Twitter account to only Tweet when they feel like it and/or rarely engage anyone...
I can't believe I have to write these words but I will... Social media is not a fad. It's not a Pet Rock or a Cabbage Patch Doll or a Rubik's Cube. It's not going away... EVER.
My point is marketers - be they B2B marketers, B2C marketers, brand managers, product managers and on down the line - need to realize that social media takes time and effort and patience.
And in the context of B2B folks specifically, you need to realize that Twitter is not unlike any other social media platform in that there's always a person on the other end of that line. You're not trying to engage a one-dimensional building or product or brand... you're trying to engage a real, living, breathing human being.
How are you using Twitter to generate leads or engage your customers and prospects?
What other ways can a B2B marketer use Twitter to generate leads?
And conversely how can a B2C marketer use LinkedIn to generate leads or in their context, sales?
Look forward to your thoughts...
Steve Olenski is the Creative Director of Digital Services for The Star Group, a marketing communications firm dedicated to driving engagement with B2B and B2C brands operating in today's hyper-competitive, rapidly evolving digital marketplace.