B2B Marketing: What the Organization of 2017 Will Look Like

HeinzMarketing
Matt Heinz President, Heinz Marketing Inc

Posted on January 19th 2013

B2B Marketing: What the Organization of 2017 Will Look Like

Hard to say what will really happen for B2B marketers in five years, but based on the evolution of world-class B2B marketing organizations now, as well as where they’re likely headed, here’s what I believe those same market-leading marketing groups will exhibit in 2017.

1. B2B marketing will own inside sales
This is starting to happen now, and will continue to be controversial, but marketing’s increased revenue responsibility plus sales’s interest in focusing more on qualified, near-term sales opportunities will accelerate this shift. B2B Marketing departments may struggle with this new skill set eventually, but it’s the right move and will work out for all parties in the end.

2. Many B2B marketing leaders will have no marketing background
Marketing, meet Moneyball. Metrics-driven, statistically-comfortable managers will begin working their way up through marketing organizations – leading the charge of a new breed of “math marketers” who will begin to dominate the fastest-growing, most profitable B2B companies in the next five years. Analytical skills are already dominating fields such as media-buying, paid and natural search, and more. This trend will accelerate.

3. Marketers will be measured, and paid, on sales & revenue impact
Revenue responsibility is a start, but to complete sales & marketing alignment, their compensation needs to also be on the line. This doesn’t mean the CMO will be a commission-only position. But it does mean that partial compensation (bonuses, stock options, etc.) will be tied directly to measured revenue contribution.

4. Tech, by far, will outweigh media as an expenditure
Gartner has already predicted this as a measure of what CMOs spend vs. CTOs in the next 3-5 years, but that prediction only compares who spends the most on technology. In a world where marketers today throw buckets of cash at third-party advertising platforms, increasingly those dollars will be spent on technology (and to an extent content) that leverages natural customer intent, inbound traffic and existing prospect & customer relationships to drive revenue and lifetime value.

5. More creative will be outsourced
Creative needs are getting more and more complex, which makes it increasingly difficult to have an in-house creative team that can do everything – online and offline, content for white papers and blogs and video, etc. Enterprise B2B marketing organizations may still be able to afford the whole stable, but smaller organizations will increasingly outsource creative needs to specialists – as needed.

6. Marketing will coordinate and direct, not own, the brand
This horse is out of the barn, but not everyone knows and appreciates it yet. Marketers haven’t been in control of their brands for years, but world-class B2B organizations will re-think their brand strategies by 2017 such that they’re guiding and coordinating what internal and external groups are doing, saying and being rewarded for.

7. Content development will be at least half of the staff
Already massively important, differentiating and action-inducing content (plus technology) will be the lifeblood of B2B marketing organizations. Expect at least half of a world-class marketing organization’s resources (people, dollars, technology) to be devoted to or related to content marketing.

8. Lines between B2B marketing, sales & customer service will continue to blur
We live in a customer-centric world, one that’s impossible to manage and monetize without having an integrated strategy between all internal, customer-facing groups. I’m not exactly sure who runs this coordinated group, nor do I think that’s necessarily the right question. But without question, these three groups in particular will need to act as one coordinated body to maximize sales & lifetime value for their companies.

HeinzMarketing

Matt Heinz

President, Heinz Marketing Inc

Matt Heinz brings more than 12 years of marketing, business development and sales experience from a variety of organizations, vertical industries and company sizes. His career has focused on delivering measurable results for his employers and clients in the way of greater sales, revenue growth, product success and customer loyalty. Matt has held various positions at companies such as Microsoft, Weber Shandwick, Boeing, The Seattle Mariners, Market Leader and Verdiem. In 2007, Matt began Heinz Marketing to help clients focus their business on market and customer opportunities, then execute a plan to scale revenue and customer growth. He launched Heinz Marketing formally in late 2008.

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Comments

Robin Carey
Posted on January 20th 2013 at 9:58AM

These predictions are terrific, and I wish I had written this post, Matt.  Let's double-back in 2017 and see how many come true.  I'd wager that it won't take that long....

BrightBull
Posted on January 21st 2013 at 4:48PM

Matt, you are spot on with your predictions. It was about time marketing departments receive the recognition they need. The only prediction that makes me uneasy is that Marketing leaders will not have marketing background. I understand the rationale behind it, that is why we all have to step up big time and not only understand technology but master it. Developments in technology are growing fast... and we have to act quick.

erictran
Posted on January 24th 2013 at 4:30AM

I totally agree 7 & 8. This's gonna be true in 2017.However, could you explain more about 2. Many B2B marketing leaders will have no marketing background. I don't fully understand this prediction.

We're also a B2B company and we provide magento modules for storeowners to help them increase traffic, sales.... 

kristenhanna
Posted on August 8th 2013 at 3:48AM

It good to see how b2b marketing will be exhibited in future. Really impressive and helpful to look forward the future with the great success by implementing them. I agree that More creative will be outsourcedAs my company is also doing B2b marketing on magento extensions, these ideas for the future will also be helpful.