May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
May 28 Posted 1 year ago
So important to be prepared. And it sounds like the social channels are listening (ie adding being able to message Facebook page managers directly in the past year).
You can keep everything in-house and collaborate by using HyperOffice, not only do we provide a social feed for organizations, we make it accessible to small and medium sized business, too - all part of our suite of collaboration tools. For example, contacts that link to documents in our document management module...workspaces with permissioning as granular as you want to get...and a professional services team to boot. (Full disclosure, I'm a Director at HyperOffice).