The Big Brand Theory: The Huffington Post and Its Communities of Commenters

RicDragon
Ric Dragon CEO, DragonSearch

Posted on October 15th 2013

The Big Brand Theory: The Huffington Post and Its Communities of Commenters

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ImageLong before Twitter and Facebook, people often used the comments in blog posts as a means to share thoughts and ideas, and in short, to build communities online. You can still see this in action on sites like The Huffington Post, where lively debates pop-up around individual posts, and where users can grow to know one another quite well. 

The Huffington Post was founded in 2005, has hosted over 100,000 bloggers, and regularly receives over five million comments each month.  Tim McDonald, Director of Community at Huffington Post, has the job of helping to keep those communities growing, active, and healthy. Since launching, the site has had over 250 million comments.

ImageCommenting is to the Huffington Post what millennials are to MTV: lifeblood. News sites typically create revenue by selling advertising in the form of page views. It isn’t enough to have an audience that consumes the news; you need one that engages with it and in the process, exponentially increases page views.

The moderation of comments is critical to the site.  Left unmoderated, the site would devolve into something more like YouTube comments. At Huffington Post, moderation has three major components:

  1. software-based automated moderation
  2. human moderation by the Huffington Post community team
  3. pundits

In 2010, Huffington Post acquired a small technology company, Adaptive Semantics, for their software system JuLiA, which does a great deal of the heavy lifting in insuring spam comments don’t make it to the light of day.  In addition to JuLiA, there is a cadre of about 50 human moderators that make up the Huffington Post community team.

Pundits are individuals that have been granted special status and assist moderators in identifying bad comments within certain categories. The pundits are given a “badge” that shows their status, and their comments are in a different color. They’re also able to leave longer comments and use text formatting. Recently, McDonald has made some substantial changes to the pundit program, reducing the size of the pundit list, and added some features like whitelisting and auto-publishing.

When asked how he and the organization measure success, McDonald mentioned those metrics that you’d expect, like quantity of registered users, how many are active, and the number of comments. When it comes to the team of comment moderators, he looks to how accurate they are at moderating. “If a comment goes through,” he said, “would the consensus of other moderators match their decision?”

ImageThere isn’t a blind adherence here, though, to just those big numbers. McDonald’s attitude is refreshing here: “It’s all about really trying to focus on the small numbers that deliver big results. Our commenters are a small subset of all our readers. Our pundits are a smaller subset of our commenters. What are the results we can get from those pundits? Are they able to start conversations, are they able to take a bad comment, and turn it into a positive conversation?” 

Since taking on his role at Huffington Post, McDonald has changed his belief that communities should be completely open and self-regulated.  “When you create some form of exclusivity in your community– still making it accessible to the masses, but not making it so that everybody can participate; there are certain ground rules you have to be a part of that community– all of a sudden you have community members that really want to contribute.”

The sheer size of the Huffington Post community, while not anywhere near as large as those on the major social media platforms, is still fairly large.  And because it’s one of the largest communities built around the discussions that take place around blogs, it’s worth watching.  We’ve got some lessons to be learned here.

As we ended our conversation, McDonald said, “We’ve had commenters that were so good they’ve become bloggers – and comments that have led to editorial content. The community is as much a part of the site as the content itself.”

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The Big Brand Theory is an exclusive column for Social Media Today written by Ric Dragon that explores the social media strategies of big brands, both B2B and B2C. Look for the next installment next week. Logos by Jesse Wells.

RicDragon

Ric Dragon

CEO, DragonSearch

Ric Dragon is the CEO and chief strategist for DragonSearch, a leading digital marketing firm in the realm of internet marketing from search to social. He is the author of the Dragonsearch Online Marketing Manual and Social Marketology (McGraw Hill 2012). In addition to being an artist and a jazz drummer, Dragon has been a speaker at events around the world including Social Media Marketing World, SMX Advanced, NMX, BlogWorld, BrandsConf, 140Conf, SobCon, and more.

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Comments

What I've noticed is a lot of "topics" and articles over time are simply recycled and refined with new insights. I used to think that I was missing out if I had not been able to keep up with the global issues, social topics or new findings. Actually there doesn't really sem to BE anything NEW, ever. This is actually refreshing...and I attribute my ease in the matter, to becoming aware that it is the better engagement and discussions because of a topic and it's educated contributors...and now I know more about the modertation. Yes, increasing the value of a conversation makes the "magic" happen. The more often it happens the more people will benefit, and the topic will find it's answers.

Yes - a LOT of any conversation is recylcled... you can kind of feel it coming; "oh, we're going to have that conversation AGAIN!" But then, little by little, the collective wisdom ratchets upwards, and improves.

 

I love that you see this too. It gives me fuel and patience with content. Fuel in the form of knowing I recognize it and can be a part of the solution by being consistant always refining from reading, engaging and writing. Patience in the fact that I realized that I am not really missing anything. Only an "Collective Progressive Outcome" can result. I dare even say "enlightenment" - Thanks for responding to my comment Ric.

I also regularly follow the information at this. This is good information. 

Bang on Ric!  I totally agree. Before social media came into existence, comment section on a blog is where the bloggers connected with their communities and also carried out their blog outreach programs. In fact, the metrics for a well-written blog entry used to be the number of comments received on it. 

One of the reasons behind the huge success of ‘The Huffington Post’ was its highest level of reader engagement. As per the statistics, the site got a total of 171,753 comments on one of its articles on Mitt Romney in 2012. The media site, reportedly, gets millions of comments every month. That itself says a lot about the power of comments.

In fact, Huffington Post was the pioneer in many aspects when it comes to building a community in comments. The smart people behind the site were quick to implent a proper commenting system, implemented gamification techniques to foster engagement in comments. My thoughts on this further: http://www.betaout.com/blog/the-art-of-building-communities-through-comm... - would love to have your feedback.

 

 

Nice share - thank you. As I mentioned... just saw a nice presentation from AOL's Simon Heseltine on a study they did on what things increased liklihood of conversation in comments. It's nice we're all collectively getting smarter about this stuff.