May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Apr 15 Posted 1 year ago
This is one of the most direct strategy any brand/comapny should integrate in their marketing strategies. But again the fundamentals of all.c for reputation remains 'engagement'. IF you fail to engage with the audience, you have not fulfilled the objective that was set for your startegy. Your thoughts on the same?