How do successful organizations streamline their social management? Can one tool really do it all? We'll answer these questions and more on the next #SMTlive webinar. Register now!

Building Influence in the Social Business Ecosystem

One of our favorite things about Salesforce’s annual Dreamforce conference is the people it draws and the wealth of knowledge, experience, and perspectives that they bring.  Even for San Francisco, the quantity and caliber of founders, analysts, media, investors, CEOs, and executives are truly astounding. Get Satisfaction tracked down a number of these thought leaders to film them discussing the top themes on our mind — customer experience, social business, online engagement, swearing at customers….etc.

We’ll be sharing a thought leader video here each week. The first one is truly a gem. Vala Afshar, Extreme Networks CMO, explains that “customer experience is a collection of memories. What you want to do to build a remarkable company is to hire and keep memorable people, train them, give them the best tools, and then empower them to delight.” 

Watch the short video below to hear what else he has to say about building influence and delivering exceptional customer experiences.

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Upcoming Webinars

  • August 19, 2015
    Hear from Chris Kerns, Author of Trendology, about the latest findings from the Spredfast Research team and their series, The Smart Social Repor...
  • July 14, 2015
    Today's customer is being pulled in many different directions at once, with buying opportunities at every turn. How can you break through the no...

Whitepapers

  • May 27, 2015
    Word-of-mouth marketing has always been a powerful driver of consumer behavior. Every experienced marketer knows that customers are mo...
  • May 20, 2015
    In today's marketplace, social media is an integral component for any growing business. But in order for your business to see return on its...