May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Oct 6 Posted 1 year ago
The effectiveness in using social media to create revenue for a not for profit organsation? Can anyone answer this question? how will you know what you doing is right or wrong? how to track if charities create revenue through social media? Content? A question we all should ask ourselves? because so far no1 really knows the answer when it comes to create ROI for charity through social media.