I've been looking for a way to capture customer video feedback on our Facebook page for quite some time. I found a number of free tools that allow you to simply direct your fans to their service where they can enter their responses. None of the tools offered video options. I really wanted to have something more integrated and interactive. A tool that would enable us to capture folks recording their feedback on video right on our Facebook page. Something that would be easy to setup.
I think I found a solution. Here is our feedback page - note how well it integrates in our overall Facebook page and how simple it is to record a response: http://www.facebook.com/socialreport?sk=app_190322544333196
I've been able to
- Create an introduction message
- Embed video recording plugin
- Capture videos from our fans and view/download them later.
Usages are endless:
- I can now capture customer feedback.
- I can ask questions and have folks record answers.
- I can setup video contests!
- I can request one off confirmations from users!
If you want to give it a try, here are the steps of how to get it setup:
- Create a Free account at Record Confirmation (http://recordconfirmation.com)
- Create a "Confirmation Request". For example "Feedback". Make sure to select "Multiple" responses - so that multiple responses to your request can be recorded.
- Once you create it, save the link it generates.
- Now go to your Facebook page and search for "Static HTML by Thunderpenny" app.
- Install it - it will add a link on the left hand side - a new menu item.
- Click on it - it will allow you to enter HTML. You will put it something like this:
<iframe src="the-link-that-you-generated-in-step-3?nt=1&sct=0" height="340px" width="450px" frameborder="0" scrolling="no"></iframe>
Done! Your page fans will now able to leave you video messages! Let me know if you have any questions.