April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jul 29 Posted 1 year ago
Thanks for sharing Jim.. I really had a great time reading your piece..
Jul 26 Posted 1 year ago
This reminds me of when Stephen Fry quit in 2009. However many of his fans persauded him to stick around.
He wrote: "Think I may have to give up on Twitter. Too much aggression and unkindness around,"