Connection vs. Conversation

Jameson Brown VP, Strategic Operations , Knechtel Group

Posted on January 21st 2013

Connection vs. Conversation

by: Jamey Brown

I wrote a piece yesterday that discussed how Twitter can help spark genuine engagement with potential customers/brand zealots. After reading it over I really thought about what the differences were between connection and conversation. It’s a great example of comparing apples to oranges, and sometimes I think we get them confused. Below is a jot list of why they are different, but equally important.

- Connection is the first step. The first 50%. Conversation is the second step. The second 50%.

- They’re reciprocal. One cannot exist without the other.

- Connection means first contact. Conversation means further contact.

- Connection is the attention getter. Conversation is the sustainability of attention.

- Don’t connect and not converse. Don’t converse without connecting first.

- Connection means resonation. Conversation means discussion of resonation.

The next time you are on any social network and want to connect with other users (either for business or personal) remember the C squared relationship. If you don’t identify both of these, it will be hard to harness social networking…well, at least in the way you’d want it.


Jameson Brown

VP, Strategic Operations , Knechtel Group

Jameson is a social media and video marketing enthusiast who is currently the VP of Strategic Operations at Knechtel Group, a new media agency in Atlanta, GA and New York. Clients have included IMAX, Macy's, Advanstar Communications,, Cox Communications, Progressive Int'l Motorcycle Shows, Stan Lee's Comikaze, Novelis and more. 

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Kent Ong
Posted on January 21st 2013 at 8:25AM

Hi Jameson, I agree with you. Relationship is everything in this world. Especially in business world, most people buy because of relationship. 

Posted on January 21st 2013 at 10:12AM

Hi Kent, 

Thank you. You speak wise words. Relationships are the backbone business. That feeling of trust is essential in business as well. 



Posted on January 21st 2013 at 11:34AM

This is why many companies value their advocate networks. Personal relationships are and will continue to be a critical part for the development of any company and conversation with advocates is an important step.