May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jan 28 Posted 1 year ago
One more thing i would like add here, it is good to create a separate groups in the company for each of SME's and then assign to respective set of customer questions directly. This is a good approach mentioned in the article.
Jan 27 Posted 1 year ago
We need this kind of Platform, where we can learn the art of interaction. you did the correct job to made people aware of things.
Importance of social media is so High because media had improved alot from last 15 Years and till Know. we saw a terrific progress in social media, I hope there is lot more to come and it will attract natives in futures also.
I also like writting but i prefer to write something about leadership and management.
Jan 26 Posted 1 year ago
Nice article and yes, social media is the current happening and sky is the limit for its growth. I believe there would of developments in place to make it more reachable and user friendly.