May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Feb 17 Posted 3 years ago
The really interesting thing to see is what happens if Facebook makes tackling search a priority.
Google has a fraction of the social data that Facebook has.
It will be interesting to see if Facebook ever chooses to compete with Facebook head on just like Google chose to compete with Facebook head on.