Content Discovery Smackdown: Hootsuite vs. Buffer vs. KloutContent Marketing Minds: Ingredients of the Tastiest Content [Nutrition Label]From the Corn Field to the Digital Era: Content Marketing Starts with TrustContent Marketing: Is 2014 Really Shaping Up to Be the Year of Video?
Your Customers Aren’t Listening! How to Create Consumer Dialogue that Converts4 Tools for Nonprofit Social Listening and Reputation ManagementThe Promising Role of Social Listening in Treating Health IssuesThe Importance of Social Listening for Brands
- Public Relations
Facebook Testing a Way for Users to Buy Products on the Platform7 Website Tips to Attract More Shoppers to Your PagesHow eCommerce, Augmented and Virtual Reality Will Redefine the Retail ExperienceSearch Query Analysis to Increase eCommerce Website Conversions
- Content Marketing
Technology & Data
Social Startups: Bizible Connects All the Dots from Marketing Contributions to RevenueCreating the Perfect Profile for Your Social Media Marketing EffortUsing GPS and Localization for Social AnalyticsAnalytics and Prospect Intel: Discovering Your Ideal Prospect
- Big Data
- Tech & Innovation
3 Security Risks You’re Taking Every Day While Using Social MediaShould the President Have the Power to "Pull the Plug" on the Internet?How Safe is Your WordPress Website From Hackers and Other Malicious Attacks?
- Software & Tools
- Small Business
- Social Organization
Celebrating the Grand Re-Launch of Social Media Today! SBH Podcast Episode 8Why Should You Care If Your Employees Are Thought Leaders?Beyond Engagement: The Art of Managing Social-Media Risk in Employee Advocacy
Why All-in-One Social Media Management Systems Don't Cut It for Social Customer ServiceWhat You Should Know About Customer, Digital, and Contextual ExperienceSurging into Q3: How to Make It Better Than Q2Is How You Serve Your Customers Costing You Business?
Join us September 15th in Atlanta for The Employee Advocacy Summit and learn how to unleash the power of your employees.
Post your event here and we'll share it with our community. If one of our members is featured, we'll promote as well on their profile.
- Marketplace & Webinars
The SMT Marketplace
Your resource for exclusive content and insights from Social Media Today, and opportunities to reach our community of professionals.
The Social Business Book Club brings you books, discussions, and insights from today's to business thought leaders.
Join interactive talks and and panel discussions with leading thinkers and practitioners on social media and networked business, or browse the catalogue of recorded sessions - all completely free.
Reach Social Media Today's community of marketing and communications professionals in an editor-approved context with a native advertising package.
To Email Boomers or Not to Email… Is that the Question?
Posted on July 20th 2011
comScore recently reported that web-based email use among those younger than age 55 is on the decline. In response, many pundits are inferring that email will soon not be viable for engaging consumers. Many B2C marketers are examining online strategies and, in some cases, reducing the frequency of email messages delivered to their database of loyal brand enthusiasts.
As a marketer who has managed email programs for national restaurants, I have to say that I disagree with this new fear and tactic. Email is not dying, it’s just evolving and continues to be especially viable for engaging baby boomers and seniors.
The way people of all ages communicate is changing – not a shocking statement to marketers. Relevancy based purely on preferences of message type used to serve as the primary strategy for moving the open rate needle. Now, a new layer of relevancy is in the mix: the preferred avenue of choice for receiving said message. The new (and ever evolving reality) is that we rely on a variety of mediums to receive and send communications – from smart phones, social media, SMS and more.
So what does this mean for marketing strategies targeting Boomers? Knowing that your target consumer is not using email alone presents some clear areas of opportunity for even further email engagement and opens the door for discovering other technologies and online mediums they prefer.
So how should you discover and then leverage this knowledge? Here are some key questions and related insights:
1. How are you connecting? People respond (and most importantly, take ACTION) to messaging that they can relate to because it is relevant to them. Relevancy in email can’t be stressed enough. First, ask the right questions, including how they want to receive news and alerts. After you capture the preferences of your database, be sure that you respect them. There is no quicker way to alienate a Baby Boomer and lose a potential prospect than to ignore what they want.
2. Message frequency: Traditionally the rule of thumb has been no more than two messages per month. Look at your monthly send rate over the last quarter. Are you sending enough? Are you sending too many? Testing and reviewing open rates is a great way to gain insights. Or, just ask your list. They are loyal and won’t be afraid to let you know what they think.
3. What links are Boomer targets following? The most successful integrated campaigns are those that complement each other in order to engage your target market. Why not leverage social media beyond just encouraging people to share your email? You could instead highlight a special feature, gallery, video or content and drive email recipients to that site to complete the action. The same holds true for links that lead to your website to pull the consumer farther down the purchase funnel. Let your message results be your guide- if they are clicking on it it’s time to highlight it.
The old adage is true: knowing is half the battle. Email is not only a great medium for communicating relevant and timely information to Boomers and Seniors, its ability to present dynamic and engaging information tying to other online avenues makes it a no-brainer. So, if you’re questioning “to email or not to email Boomers.” the answer should be a resounding YES.