Frank Eliason at BDI, My Favorite Quotes Hot Off the Press

Robin Carey
Robin Fray Carey CEO, Social Media Today LLC

Posted on April 19th 2012

Frank Eliason at BDI, My Favorite Quotes Hot Off the Press

Frank Eliason of Citi, called by BusinessWeek "the most famous customer service executive in the U.S. possibly the world," spoke this morning at Business Development Institute's conference on The Social Customer.

My favorite quotes:

"People get social not through metrics, but through stories."

"'Social service' is a failure."

"Customers don't want social service, they want it handled right the first time.

For explanations, you should pick up/download his book, @Your Service, How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Technologies.  Or connect with Frank here at TSC.

Robin Carey

Robin Fray Carey

CEO, Social Media Today LLC

In 2007, Robin Carey founded Social Media Today, LLC, one of the first companies to manage online B2B communities that connect large organizations with people they want to influence. A veteran of the big-book print media world that included Fortune, Newsweek and BusinessWeek, she had built her reputation on architecting powerful strategies that delivered to blue-chip corporate clients and their agencies ways to corral and connect with their customers, and equally importantly, their customers’ trusted influencers. As traditional media went digital, and the internet went social, Robin was one of the first to realize that the emerging social media platforms offered huge promise to corporations seeking to interact directly with, and learn from, their customers, their employees, and experts from the Ivy Towers, the Street and the Hill.

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