May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jan 16 Posted 2 years ago
It sure does. Now if we can get a tool to remove bogus online complaints, life would be sweet. ;)
Nov 15 Posted 2 years ago
Finally! We expected that. It's great that google has thought of that! I've had clients who their competitors are doing "Black SEO." This saves us a lot of work! Your article is very well written. An accessible way for readers. She told him quite correctly.