April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 3 Posted 2 years ago
I shared the results of a mini-study last fall that takes a different approach but corroborates these findings. Here's a link:
Courtney Shelton Hunt - Founder, Social Media in Organizations Community (SMinOrgs)
Oct 26 Posted 2 years ago
That's a handy dandy graph. I was doing three Tweets per day - I'll increase by one and see if I get better results. Do you know if anyone's done a study on the most effective way to space out your Tweets?