April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 31, 2015March 31st, 2015 12pm ET/ 9am PT The more progressive employers no longer block social media sites on their employees’ work computers. Organiza...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 12 Posted 1 year ago
If we think about it, social media is just another community alternative to what we see outside in real life. There are a few different people we see in a regular community just as there are in a digital world. There’s also a few ethics we follow and there’s a number of behaviors many frowned upon (like the annoying inspirational quotes and condescending posts).
There’s such a thing as social norm in social media that eventually changes and shifts itself. Inspirational quotes before were interesting, motivational and heartwarming. Now they’re just senseless, misguided and downright obnoxious. What is acceptable now may not be quite welcoming in the future, and that can cost or grant us followers depending on how we adapt.