April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jul 1 Posted 8 months ago
Nice post, Alistair! You gave some useful and helpful suggestions for reviving a dying Facebook page. I especially liked reading the last three suggestions about being able to initiate interactions first, respond quickly to comments/questions, and provide a human touch. At www.ProseMedia.com, we find that these three points are what the social media page truly is about for a company.
Jun 30 Posted 9 months ago
Very nice post. I appreciate this for informative and useful content.
Thanks & Regards