April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Apr 19 Posted 2 years ago
Yes, trolls can be a bit of a problem. Or the spam bots. As long as you keep a close eye though it generally works really well!
Apr 17 Posted 2 years ago
I love the idea of helping customers help themselves in a forum sort of format. It empowers people. You just have to monitor for trolls.