Apr 19 Posted 3 years ago
Yes, trolls can be a bit of a problem. Or the spam bots. As long as you keep a close eye though it generally works really well!
Apr 17 Posted 3 years ago
I love the idea of helping customers help themselves in a forum sort of format. It empowers people. You just have to monitor for trolls.
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September 03, 2015The Social Customer Service Index 2015Measuring Use and Effectiveness of Social Media Tools for Customer Service An exclusive whitepaper bro...
September 02, 2015Word-of-mouth marketing has always been a powerful driver of consumer behavior. Every experienced marketer knows that customers are mo...