May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Apr 19 Posted 2 years ago
Yes, trolls can be a bit of a problem. Or the spam bots. As long as you keep a close eye though it generally works really well!
Apr 17 Posted 2 years ago
I love the idea of helping customers help themselves in a forum sort of format. It empowers people. You just have to monitor for trolls.