How to Rock Your Company or Brand with Social Media

Isra Garcia
Isra Garcia Digital transformation marketer and new media analyst, IG - Empowering People, Business and Communities

Posted on January 15th 2013

How to Rock Your Company or Brand with Social Media

It all has to do with rocking, the rocking you create, share and learn. So, here are some of my ideas to rock your company or brand in the Social Web:

Rocking Social Media

  • Objectives: if you don’t know where you want to go before you get started, you’re better off staying where you are.
  • Don’t run: you will fail. Your family, your boss, your colleagues, even I, know it. Fail fast, and learn what works and what doesn’t faster still.
  • Take a run-up: jot things down, work hard, don’t settle with what you’re doing. In social media you can always do more than what you’re doing. Vertigo? No, it’s a springboard!
  • Excellence in excellence: take care of every detail in your online presence: design, profile pictures, banners, bio, descriptions, titles, spelling mistakes, punctuation marks, permanent beta, elaborate communications, fast and efficient answers, taking a real interest for your people and, always, going a little bit further.
  • Listen without talking: listen to the conversations that go on in Twitter, Facebook, LinkedIn updates, blogs, and forums. Show up, contribute and add to the conversation but don’t just show up and start a preaching discourse, you’ll be ignored!
  • Share even yourself: don’t speak of yourself only, we can all do that. Share whatever you think is valuable and adds to the change. Do it often and see how you start connecting with opportunities and people. The more you share, the “luckier” you’ll be. Here’s an example: Eva Collado.
  • Create change: I’m sure you have something to say to the world. When that happens, you create change. Start a blog, create a hashtag, a LinkedIn group, a Pinterest board or a blog/email in Posterous and shed some light. We’re expecting it.
  • Human is sexy: when we speak of love affairs, “opposites attract” is tantamount to saying “even if I’m not interested in what you do, we could get into bed together and see what happens.” We’re looking for people like us. Therefore, we’re looking for brands and companies like us: human, a kindred spirit, in line with us and with whom we share an interest. This is no different. Brands are increasingly human because they give off emotions, feelings, warmth. They resonate. They are increasingly human because they connect with us in different ways; they listen to us, hold conversations with us and care about us. That’s quite sexy!
  • Speak the same language: speak in a close, familiar and friendly way with those with whom you interact.
  • Always answer: maybe you’ve got enough on your plate or you’re “busy” like we all like to say, but unless you’re Lady Gaga, David Guetta or Justin Bieber, answer, we arrived at your doorstep, don’t let us down now!
  • Do something: you thought you were going to get off scot-free? Get out there and do something: contests, promotions, offers, cross campaigns with your partners/sponsors, set a calendar for publications, landing pages to measure traffic, creative campaigns to measure your reach and participation, communicating with your community one to one, open days for your fans/followers/readers or product trial to get some feedback. Anything, but do something: that is the driving force behind creating value.
  • Social CRM rocks: you can create one without having software costing 10,000€. You can start with the information you gather from your clients when you follow and monitor them, or the information you collect when you interact with them. You can bring together all this information in a spreadsheet used as a database and classify and handle it in cells with fields regarding your clients.
  • Analytics are hot: of course they are! Everyone is doing the same: publishing, sharing photos, answering and, in the best of cases, observing how the number of followers/connections/contacts/readers/fans grows, as well as embedding links and videos. So, when the analytics with results arrive, with variables and ways to get where we want to go, then yes, we get crazy hot!

The key to being brilliant is, in fact, being brilliant, not pretending to be.

Rock on.

Isra Garcia

Isra Garcia

Digital transformation marketer and new media analyst, IG - Empowering People, Business and Communities

Marketer, digital transformation and new media advisor, speaker, blogger, educator and an agent of change.

Social Media Today's Best thinker member. Isra is the creator and author of the paradigm that has revolutionised the social media: Human Media and also founder of Stand OUT Program, Engage Worldwide and Principal at IG.

His blog on Social Media, Marketing, disruption, lifestyle, new perspectives, productivity and change is visited by more than 110,000 people every month. Only 31, Isra has taken part as a TEDx speaker on two occasions and has participated in more than 270 industry events as speaker. At 27, he started his own agency, and has worked as consultant and analyst on new forms of online communication and marketing for other agencies and brands such as EMI Music (Spain – Portugal), BlackBerry (UK – Ireland), MTV (UK), Pioneer (UK) and blur Group (UK – USA), Amnesia Ibiza (Spain) and Music On (Spain – Italy). He has been the promoter of MONK (UK – Italy – Sao Paulo), the first Human Media Marketing agency, where he worked as Human Media Evangelist and Advisor, and is now involved as head of digital media at Bridges for Music (South Africa – India – Brazil), an international NGO that fosters and encourages change and talent. Isra has also been in charge of Marco Carola’s personal brand as one of the most influential artists in the electronic music scene worldwide. His fast-moving career has always been related to Web 2.0.  Isra´s early work as a consultant, in charge of teams and Social Media strategies for Social Media & Community. These are just a few of the highlights of his career. Undoubtedly, Isra adds a visionary and human-technological way to understand this new environment that the Internet has provoked.

Leaving aside companies, roles and projects, Isra has always been characterized by a thrilling passion for the human side of communication.

Isra writes for international publications such as Social Media Today, SmartBrief and contributed with FastCompany and is a guest lecturer at EOI, Fundesem Business School, Nottingham Business School, University of Leeds and University of Manchester. He is co-founder and organiser of Adictos Social Media and "Internet Changes Everything."

Isra is a 31-year-old visionary and pioneer who has revolutionized the New Media environment with his concept of Human Media based on human business interactions through the Social Web . Isra pioneered how the the new use of online media leverages the Social Web through human relationships, Human Business Interactions, connectivity, feelings, resonance and of course people. Specialized studies in Spain, UK and USA represent the base for his international career. Isra was recently on TEDx where he introduced his vision about Human Media and its impact on brands, businesses, people and the Web.

In only two and-a-half years, Isra has completed two Ironman races and, since last september, he is one of the only 89 athletes in the world that has completed the three-day ultra endurance event, "Ultraman" (10k swim + 420k bike + 84,3k run). He always pushes the intellectual and physical work far beyond his limits.

You can find Isra at TEDx events, presenting his perspective on Human Media, the future of social media, change, revolution and disruption. Also, in his Spanish blog http://isragarcia.es and international site http://isragarcia.com.

“Writing about oneself is infinitely more difficult than writing about anyone else. You’ll find that the story you thought you were telling people isn’t the story that people perceived.” Isra García.

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Comments

Joel Pinto
Posted on January 16th 2013 at 5:58AM

Great post, Isra

Sharing it and continue to follow you. Why do you think most companies continue to fail in handling social media properly? 

I do believe they continue to think social media is a selling channel instead of a venue to build and strenghten customer relationships. What do you think?

Kent Ong
Posted on January 16th 2013 at 9:43AM

Hi Isra, yes, analytics or data is very important to understand consumer. That's why the future belongs to Big Data.