May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Dec 26 Posted 2 years ago
Hi, Jeff! I loved this article! Personall, as a social media marketer, Twitter is my favorite platform and has generated by far the most leads for me--being able to direct message your followers is a really great way to get a genuine, meaningful conversation going! Thanks!
Dec 25 Posted 2 years ago
Very interesting, Jeff. I love the idea of "tweet campaigns."
Dec 24 Posted 2 years ago
Insightful document Jeff.And this will facilitate marketing of medical services through twitter.