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The Human Influence in Social Media



As amazing and intuitive as social media is today, it certainly cannot flourish without humans getting involved. Social media is a tool and a vehicle. It can take you only so far and then you have to do the rest. 

Social media as an amplifier

If you have a wonderful product and/or service, as well as the content that is relevant to that product and/or service, social media will amplify it and cause it to stand out and be distinguished from everyone else’s offerings. Social media can take what you have and really make it sing by reaching a large amount of people who are interested in your brand message and the value that you and your business hold. If you already have the right formula (the right story, wonderful products and/or services, and the best people in your organization), social media can help you and your business to become a great success. Social media can do this by creating, growing and advancing your path to success. On the other hand, if you don’t have the right story, the greatest products and/or services and the most appropriate people in your organization, social media will amplify those attributes and that could cause your business to fail (or at the very least, not do well).

Social media and closing the sale

Everyone understands that social media, while it is an extremely valuable tool, cannot do all of the work when it comes to closing a sale. After conversations have taken place and you have been introduced to people with whom you want to do business, only  you (the human being) can close the deal. You do this by engaging your prospective clients, listening to what they need and want, coming up with solutions for them and coming to an agreement of terms. If any part of this does not happen, it will be impossible to close any type of deal. Of course, it won’t matter at that point how much social media is involved.

Social media and brand creation

Social media (as an amplifier) has the wonderful ability to extend the hard work that you have already done. That extension can touch and influence many people at the same time. Before social media can work any kind of magic, however, the brand must be established and refined so that it is differentiated from all other brands. It needs to possess qualities that nobody else possesses. Whatever your business’s message is, it need to be compelling and enticing to your audience. It needs to touch people on an emotional level before you involve social media the way that it is meant to be leveraged. The success of your business depends totally on the strength and uniqueness of your brand. The interactivity that is established through social media will improve your chances of getting people to pay attention and eventually want to buy from you. However, it does enhance your ability to touch people and can produce phenomenal results.

Social media and your marketing strategy

Social media is not capable of building your marketing strategy. Only you are capable of that. You will build your strategy based on the experiences (positive and negative) that you have had over time. It takes a human being to do that. Social media can help you to really magnify and embellish what you have but it can’t take you from point “A” to point “B” by itself. Your business philosophy should never be that you try different things to see what works. Your strategy must be well thought out and carefully crafted.

Conclusion

There is absolutely no doubt that social media makes everything better. Social media is about relationships that can flourish without face-to-face interactions. However, those relationships cannot exist without the human influence. What you need to figure out is how involved you need to be as a human being and how involved you feel social media should be. Always remember that the human impact comes first. It is the catalyst for what follows afterward, the technological aspect of your business. The balance is a critical factor when it comes to the success of your business. It is also very important to understand your limitations as a human and those of social media when it comes to your business.

 

Join The Conversation

  • Nick Bennett's picture
    Jun 18 Posted 5 years ago Nick Bennett

    Well said Michael,

    I particularly like the way your phrased... 'Social media is not capable of building your marketing strategy. Only you are capable of that.'

    Social media is no silver bullet. While it can be a responsive and effective part of the marketing mix, as you have rightly pointed out, it is a set of tools/channels.

    What I would add, is that social media has been a huge catalyst in making all businesses and marketers change the way they interact with consumers. All for the better. The shift in advertising from a broadcast approach to a participatory approach, has not been led by advertising or business. More so it's been led by the crowd, powered by social media channels. Brands and businesses the world over are now chasing their tails to keep up and benefit from this shift in crowd power.

    It's not so much 'Social Media' it's more about being 'More Sociable' in any media.

    Cheers
    Nick

  • Jun 17 Posted 5 years ago Suzy Tonini (not verified)

    Michael,

    Good stuff.

    Yesterday, I attended the #140 Conference via LiveStream, and it was really great.The format is unique:the conference takes a hard look at something Jeff Pulver calls “The State of NOW” and the continued effects the worldwide adoption of social communication platforms such as twitter is having on a number of industries.Individual talks 10 minutes, keynotes are 15 minutes and panel discussions are no more than 20 minutes.

    Most of the speakers were encouraging the audience to shut their laptops and phones for 5 minutes; to pick up the phone every now and then and connect with people that way; to invite 20 people they didn't know at the conference to dinner, vs. just one person etc.. The point is social media is awesome at connecting people but the ultimate goal is to connect with people IRL I(In Real Life).

    My favorite speech, and the one that resonated the most with me, was Deepak Chopra's vision of how social networks and technology can help create networks of happiness, social support, healing, wholeness, higher consciousness and all these good things that humans are capable of doing, if they so choose.

    Bottom line is: the human influence and technology together can be extremely powerful and a poetential catalyst for change (good change!).

  • Jun 17 Posted 5 years ago Mike Lehrer (not verified)

    Michael,

    Very nice post!  I absolutely agree with you that many people are in love with the "social media revolution" as the next big thing that will solve their problems by putting out a few tweets, have a Facebook page, etc.  However, I've been learning it's about engaging in a conversation with a human.  Our society is much more digital, but we crave that human interaction.  

    Thanks for sharing this post and increasing our knowledge Michael! 

    Cheers,

    Mike 

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