May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Mar 14 Posted 1 year ago
This article is a real eye opener. Everybody is talking about the online influencer with a lot of followers but you opened the door for other options. I love the idea of talking to the sales associates or those who make the product. Not only can you get them to endorse your brand but you can find out what they think needs to be improved.