April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Feb 17 Posted 1 year ago
Hasn't this become an everyday story? 'Incredible' new idea come=s on line, and creates buzz about 'Are they, or aren'[t they good', until someone buys them. Usually, about six months from now, we will be asked "Where did they go?", and the inevitable:
"How Lithium don't know how to use Klout properly."
We added MLS Fort McMurray to Klout, but I never got the idea that our audience were spending time on there.