May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Mar 26 Posted 1 year ago
Would have been really useful to see a break up by industry segment. It would be hugely beneficial for auto industry folk, social media folk, fashion, retail and restaurants to see where they get their mentions from the most and where they should focus their efforts.
Definitely something mention should look into! :)