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Managing Wikis in Business, Wiki Patterns as a sign of quality

Back in July, I encouraged readers to contribute to a survey on wiki use in business being conducted by Penny Edwards for her MBA dissertation at The Open University Business School. The results of that research are out now in Managing Wikis in Business, on Penny’s blog. The wiki where she has documented the research is worth a look as well. It even has a page on Wiki Patterns, and cites a book called Patterns for Effective Use Cases that calls patterns a sign of quality: “a pattern expresses what is present in a well-formed example” and a sign of strategy: “a pattern names a way to deal with conflicting pressures.” These are excellent terms to describe patterns, and good reasons to use them to help start or grow your wiki. After all, who wouldn’t want to use tools that signify quality and strategy?

This quote especially stood out for me in the report: “Given the relative newness of many wikis, the responses suggest that wikis and capabilities regarding their use/management are still being developed internally before being extended outside the organization, where important collaborations lie with customers.”

That’s the next great step. Once you get comfortable with a wiki inside your organization, there’s immense potential waiting to be tapped when you use it to interact with customers and give them a place to share knowledge and strengthen the community around your products.

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Join The Conversation

  • Oct 31 Posted 9 years ago StewartMader Hi Samuel,
    That wikipatterns initiative you posted about is the same as the one in my post - I'm the guy behind Wikipatterns.com.

    Regarding SharePoint, I don't hear much about patterns for use. A site for that certainly might be a good idea, if someone in the SharePoint user community wanted to start one.

  • Oct 25 Posted 9 years ago Samuel

    Sorry for thecrappy typing... (Forget the previous comment.)

    Again: Thanks for this post. Some time ago I posted on another initiative also called wikipatterns.

    In my post I also mentioned that it would be nice to have Sharepoint patterns too. I haven't really foundanything yet that really looks like a platform for sharing'Sharepoint patterns'. What comes closest is this website, called "CommunityKitfor Sharepoint". But there's not much activity there. Do youknow of any initiatives in this direction? And do you hear others saying theywould like to share Sharepoint patterns?

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