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Measuring Engagement Levels in Social Media
Posted on June 7th 2012
Social Media Marketing success is based almost entirely on how well you engage your customers. I qualify with "almost" because I believe if your efforts are not supporting a quality brand, product or service you could do most everything perfectly and still not get great results.
Social Media pros know they need to measure their efforts and adjust to consistently and systematically improve engagement with their audience. Here are a number of great tools that create visibility and allow you to monitor your effectiveness.
Measure Your Overall Effectiveness Across Multiple Channels
The Klout Score measures influence based on your ability to drive action. Every time you create content or engage you influence others. The Klout Score uses data from social networks in order to measure:
- True Reach: How many people you influence
- Amplification: How much you influence them
- Network Impact: The influence of your network
Crowdbooster https://crowdbooster.com shows re-tweets stats and graphs plus Facebook impression counts and interactions
Crowdbooster helps you achieve an effective presence on Twitter and Facebook. We show you analytics that aren't based on abstract scores but numbers that are connected to your business and your social media strategies: impressions, total reach, engagement, and more. We then give you the tools and recommendations you need to take action and improve each one of these metrics.
Social Bakers http://www.socialbakers.com/
Socialbakers has developed an application that makes it easy for to get sophisticated metrics on our performance through Facebook, Twitter, Google+, LinkedIn and YouTube.
EdgeRank Checker http://edgerankchecker.com/ (Ranking by day, time, post, all the details)
EdgeRank is an algorithm that ranks objects in the Facebook News Feed. Pages receiving high EdgeRank Scores will be more likely to show up in the fans news feed instead of Pages with low EdgeRank Scores.
Why is EdgeRank Important?
If a Brand generally has low EdgeRank objects, then the Brand’s updates will be seen by less people. This means that their Facebook marketing budget is being less effective than it could be. Brands that are succeeding with high EdgeRank objects are leveraging their Facebook budget by multitudes. The difference between leveraging and being punished by EdgeRank is substantial. The difference can result in a 5x difference in exposure.
0 – 10 is below average
11 – 20 is average
21 – 30 is above average
31+ is excellent
Facebook Insights provides Facebook Platform developers and Facebook Page owners with metrics around their content. By understanding and analyzing trends within user growth and demographics, consumption of content, and creation of content, Page owners and Platform developers are better equipped to improve their business and create better experiences on Facebook.
Talking About This: (TAT) This figure represents how many of your fans have interacted by any or all of the following; Liked your Page, Liked a Post Goals, Liked an Image, Shared or commented. Between 4% and 8% of followers engaging equals good results and are the most cited figures by industry experts.
Likes and Shares: When someone Likes or Shares content on your page
Check Ins: When someone Checks-In to your venue on Facebook.
Tweet Grader http://tweet.grader.com/
Twitter Grader is a free tool that allows you to check the power of your twitter profile compared to millions of other users that have been graded.
Just enter your twitter username (password not needed) and you'll get an instant grade and report. It's easy. Ratings are on a 1-100 scale
Retweets; if you get a lot of retweets from your followers you are doing a good job of providing them content they enjoy and want to share.
Clicks; if your followers are clicking and following your links you have established a positive relationship with your followers.
Stumble Upon URL Shortener su.pr shortens and provides Twitter click statistics when you create and post using their service. Also provides recommended times to post based upon previous results.
Su.pr is an URL shortening service for online publishers, bloggers and StumbleUpon members that allows you to simultaneously syndicate your content to multiple social media websites. With Su.pr you can now post your best content on Twitter and Facebook with one click.
Bitly URL Shortener bitly.com shortens and provides click statistics and graphs.
bitly is the easiest and most fun way to save, share and discover links from around the web. We call these links bitmarks, and you can use bitly to remember, curate and share them.
Check-Ins; On Foursquare success is measured in number of check-ins
Tips (Recommendations); are great on Foursquare as Tips left about your venue are seen by everyone viewing your venue on Foursquare and may influence, positive or negative.
Get More Social Media Ideas and How To
Drive more business; How to Launch Facebook Offers, Brand Building on Facebook, Best Time to Post on Facebook and Twitter, How to Super Charge your Facebook, How to use Facebook and Linked In groups http://netprofitsmedia.blogspot.com/
Please share the tools you use by posting a comment below.