Organizations have seen great success when a large part of their employee base also acts as social media contributors. Join us for a webinar on March 31th at 12pm ET.  Click here to register.

Meeting Customer Expectations [VIDEO]

Here's another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. Here's a post from earlier this year on building CX strategies that goes along with this video quite well.

 

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