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Meeting Customer Expectations [VIDEO]

Here's another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. Here's a post from earlier this year on building CX strategies that goes along with this video quite well.

 

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    Symantec, the global technology security provider, needed to provide its global customer base access to social customer service.  They were...
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    An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...

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