May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Nov 30 Posted 2 years ago
Have to say Errol I think a framework is a brilliant idea to try and maximise ROI on Social Media. And I really like the Infographic.
I'm actually currently creating a framework at Branching Out Europe to allow our clients to easily understand what needs to be done in order to maximise ROI with Social Media. I work with B2B SME's and in that envoronment measurables are so important so I think maybe a framework with more depth then the 'DITE' framework is needed.
Idea's like this are great though, they allow people to learn and build their own ideas, so thanks a lot