May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Feb 22 Posted 2 years ago
This is a great article, well articulated and full of useful links. So thanks for posting! You can also view my views about increasing website traffic at my fan page https://www.facebook.com/PoweringSocialMedia
Jan 18 Posted 2 years ago
For headline, we should put in verb from (how can we help customers) rather than noun form (who we are). I just learnt from my mentor a valuable lesson how how to improve my Linkedin profile. Since we are going to sell an idea in Silicon Valley next year but I am a Malaysian, I need to have certs and awards, etc from US (that means my market is US).
As I always share, we need to have goals to build up our LinkedIn profile.