April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
March 26, 2015Feeling overwhelmed by the massive amount of customer feedback data you’re collecting? You’re not alone! Many businesses are struggling to find...
February 20, 2015Symantec, the global technology security provider, needed to provide its global customer base access to social customer service. They were...
February 20, 2015An Employee Advocacy program has value beyond your company’s marketing department. The community you build will be the single most important...
Aug 14 Posted 6 months ago
Thanks for commenting!
It seems most would rather continue with tried-and-true methods -- especially older providers -- rather than incur the expense of electronically communicating with patients or one another. Between HIPAA concerns and widely publicized issues with the interoperability of electronic health records software systems, it's somewhat less of a surprise that a majority of communications at many offices still takes place via fax.
Are your clients younger, or just more tech-savvy? I assume they're at a small practice, and not hospitalists?
Aug 8 Posted 6 months ago
Nice article! I have a few clients in the health and medical arenas and this is always a scary area for them. So far it's been a combination of technology and manual checks and balances.