Enjoy a replay of our Hangout on Air with the author of People Love You: The Real Secret to Delivering Legendary Customer Experiences. This book and author discussion is the first for the Social Business Book Club, brought to you by Wiley and Social Media Today. This video features Jeb Blount.
Delivering a legendary customer experience is the single most important competitive advantage across all industries. In People Love You, human relationship guru Jeb Blount offers a playbook for interacting with customers in a way that creates deep, enduring connections that withstand pressures in the marketplace.