Nov 23 Posted 7 years ago
The blame game is part of a culture emphasizing results over process, similar to the "social proof" idea of looking to how others react to determine how you should react. For example, look up at the sky and wait to see how long it is before everyone around you is looking up. Same with blameâ€”if blame starts getting tossed around, you toss blame. Like bullying, we look to blame someone else before we get blamed.
But while bad results get blame, rarely do we look at how they came about. We can measure results: page impressions, followers on Twitter, number of sales, turn-around time. Process is harder to measure and may even be seen as counter-productive. Other words for process are "bureaucracy" and "paperwork"--hardly terms we think of positively.
When it comes to process, "do-ers" are admired for getting things done (sometimes haphazardly and inefficiently) while "thinkers" are seen as sitting in their office, adding nothing, delaying action.
This needs to change. A properly conceived process should produce positive results. If so, that process can be replicated over time, (hopefully) regardless of who is doing it. If not, it can be reviewed to find what went wrong. But more often than not a bad result stems from a lack of process rather than a bad process. On the other hand, a "do-er" is a force-of-one that, while valuable, cannot be replicated or taught.
Instead of laying blame for a result, let's look at how it came about. A failure of process is a systematic failure. If one wants to assign blame, there will be plenty to go around, including to the blamer.
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