May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 19 Posted 7 months ago
Grea takeaway indeed and you're right, it is refreshing to encounter honesty liek this in social media. Doesn't get any more authentic than that.
Jul 17 Posted 8 months ago
"I can swear like a sailor when something upsets me, but I don't put that into a tweet," shares Robin Carey. While some viewers/readers may be a bit surprised by that statement, I don't know what might be a better example of modern CEOs being authentic and transparent.
Robin, along with Kara Wood, joins David Amerland for a frank and open discussion on successes and challenges around being women CEOs in a world that admittedly still contains the old boy's network.
Kara shares that while attending an Oil & Gas and Mining conference in Calgary (my home town - I'm slightly embarrassed), she was repeatedly asked for directions to hotel functions and such, having been mistaken for hotel staff. Kara, next time you visit, my team and I would be more than happy to show you around our fair city and in a manner more befitting a visiting CEO.
My key take-away: think long term.