May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
May 9 Posted 10 months ago
Brilliant. Loved the observations and for the record I broke away from the Facebook quite some time ago. Though many will refuse to acknowledge Google+ as a viable social media platform it served me perfectly since launching my own brand and using G+ to get that added oomph in google searches (a little known fact that google gives search result preferences to people and businesses with G+ accounts).
I find the Facebook's overreach of services to be electronic greed and not worth my time or money for what they deliver comared to what they are restricting. I agreed with your article from the first to the last word and look forward to more analysis like this in the future.
Apr 2 Posted 12 months ago
Interesting discussion, i guess its impossible to part ways with FB. There is so much social branding already been done using FB and cant simply take out.