April 21, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
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March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jun 25 Posted 9 months ago
The key is to jump on the same hashtags ISIS is using. The countermessage might be calling them out for brutality and pushing alternative ways to resolve conflict. We can't expect social media to stop ISIS aggression, but we can offer a different vision to move the global audience away from ISIS's vision.
Jun 24 Posted 9 months ago
How does the counter messaging work without doing more harm than good?
Do you have any suggestions. tactics? #hashtags?